The Coding Advantage
Recently I had the opportunity to listen to Justin Reich , Executive Director of the Woodrow Wilson Teaching Systems Lab at the Massachusetts Institute of Technology, speak to a group of teachers about the changing landscape of the workplace and the need for more technology education. Justin made an observation that has stuck with me to today regarding the overwhelming role that technology plays in our world. He showed teachers a picture of an airline ticket counter from the 1970’s, with 20 ticket agents working behind a counter assisting travelers. He then showed a modern day version of that picture where the ticket agents had been replaced with a series of kiosk stations that allow passengers to check themselves into the airport. Seated at the far right was one lonely ticket agent. As Justin explained, today’s computer systems are really, really good at completing repetitive and routine tasks, but they are still not great at thinking through unexpected or unpredicted problems...